CIBER Business Language Conference: Building Bridges from Business Languages to Business Communities

UNC Center for International Business Education & Research and UNC-Chapel Hill
March 21-23, 2012

“ESL and Innovation” (Business Language Research and Teaching 2011 Award Presentation)

Feedback from the conference evaluations:

Dear Ms. Kent,

As you may know, the post-conference evaluation survey for the Business Language Conference includes a section where we ask people to tell us if there were any specific sessions they particularly liked. I hope you’ll be pleased to know that your presentation was one of the most often mentioned.

(via email, April 2, 2012)

Description: Executives and employees negotiate misunderstandings arising from thinking in different languages as well as having different levels of English fluency. Moments of repair and explanation after so-called ‘communication breakdowns’ or ‘odd’ or ‘funny-sounding’ instances of English usage can serve many functional uses within workgroups, providing the basis for valuing intercultural differences as an intra-organizational social norm and cultivating innovative thinking.